Frequently asked questions
Products
Where are your products manufactured?
Our products are handcrafted in small batches by us in our Halifax, NS studio!
How can I take care of my candles?
Sore your candles in a cool, dry place, away from direct sunlight or heat sources to prevent warping or melting.
For optimal performance of a 100% soy wax candle with a cotton wick, trim the wick to 1/8–1/4 inch before each use and remove charred wick to prevent extinguishing. Ensure the first burn lasts 2-3 hours to create a full melt pool to the edges to avoid tunneling.
Limit burns to 2-3 hours maximum to maintain safety and candle longevity.
Troubleshooting: If the wick will not stay lit, it may be too long or covered in char from long burn time; please trim.
Safety: Always burn on a flat surface away from drafts, pets, and children. Never move or handle the candle while it's burning or while the wax is hot. Please Burn Insight- do not leave your candles unattended.
Why Soy candles?
We use 100% soy wax — a renewable, plant-based alternative to petroleum-based waxes. Every candle is thoughtfully handcrafted using sustainable ingredients, cleaner fragrance standards, and premium materials. You can read more here.
Why is my candle top not smooth after burning?
A rough, uneven, or "bumpy" surface after burning a soy candle is caused by the natural soy wax cooling and crystallizing at an inconsistent rate. This is a normal characteristic of 100% natural soy wax, indicating it lacks synthetic additives or paraffin, and it does not affect the candle's scent or safety.
Make sure you allow your candle to create a full melt pool on the first burn and avoid extinguishing it too soon 3-4 hours max!
Support
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. We currently do not offer returns or exchanges for our products as they are all made-to-order just for you! However, if a product arrives damaged, please contact us at hello@luxelittco.com and we shall make it right.
Our return/refund policy is subject to change without notice.
What payment methods do you accept?
We accept all debit/credit cards for online purchases, as well as ShopPay and GooglePay. All online order confirmations and receipts are emailed to you within 1 hour of your purchase! Cash payments accepted in our Popup markets.
How much does shipping cost and where do you ship to?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. We offer free shipping on Canadian orders over $75.
We currently ship nationwide in Canada. However shipping to the US is currently paused while we navigate tariffs.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. All orders are made to order and will be processed within 7-10 business days.
How can I track my order?
Shipping details are emailed to you as soon as your order is processed!